Elevate Your Outpatient Therapy Services

Patrick’s training hit all the key points in a manner that was engaging and well-received by our teams. He provided thorough explanations and welcomed all questions. He gently guided the team to look towards opportunities instead of just focusing on “why” something couldn’t be done. He provided strong detail to past performance as well as setting the standards that can be accomplished, while acknowledging the challenges that our teams face on a daily basis and the specific challenges that certain teams face due to the patient populations they treat. It was great to have an outside expert share this information with our teams and re-emphasize many of the messages we have shared, but in a fresh, new way with some additional tips to help them realize their value!

Patrick’s charge training sessions have been incredibly valuable for my teams – our staff left the training thinking of ways they can implement more effective charging in their daily practice. I think it helped open their eyes to become more intentionally aware of their charging practices and intent. Patrick presented in a way that was very easy to understand, and provided realistic examples for the therapists. He was engaging and welcomed questions from the team. I appreciate that he customized his presentations for pediatric clinicians vs. orthopedic clinicians. Patrick not only told our teams – but showed them – their actual charging and visit metrics compared to national benchmarks. He helped them realize the amount of skilled, billable therapy care that is being left on the table. It was helpful for our teams to hear this charging information and scheduling tips from an expert outside of the organization.

In the now hugely competitive world of physical medicine and rehabilitation services, one must utilize every “tool” in their toolbox to succeed. This includes utilizing superb marketing and analytics. Patrick’s knowledge and wise counsel have allowed Beauregard Health System Rehabilitation Services to progress into financial strength and advanced care. From standalone clinics to outpatient rehabilitation services, Patrick excels at providing detailed outcome measures, attainable measurable goals, and superb counsel. This advanced level of consulting has helped Beauregard Health System Rehabilitation Services improve our staffing, consolidate front office procedures, increase customer-service relational alignment, improve charge capture optimization, and develop objective employee evaluations for improved satisfaction and performance.

Patrick has been an invaluable asset to our hospital in improving our revenue. He did a thorough assessment of our operations and helped us with billing and collections through very sound business practices and a deep understanding of regulatory requirements. He has provided detailed, and on-going, education to management and our therapists on coding and billing to facilitate improvement. His education, advice, and guidance allowed us to see an impressive 11.4% year-over-year increase in net revenue per visit. I’ve worked in the therapy industry for 25 years and have been to many courses on regulations over that time. I share this to say, even with many years of experience Patrick was able to come in and teach me and our team some amazing processes and tools to optimize our revenue. He uses an ethical approach, sound business principles, is a good listener, and a good teacher. I always look forward to my communications with Patrick because he is knowledgeable and presents information in a positive and forward-thinking way. I give him my highest recommendation.

Patrick and his team have provided an invaluable jump start in improving the state of our department. They have been able to dive into our data to give meaningful feedback on our historical performance. By setting that foundation, his team was able to give us clear pathways to sustainable improvements in order to better capture and document the patient care our clinicians provide. In doing so, our team has been able to think more dynamically about the care we provide while also bettering the financial health of our department. Patrick and team have been responsive when my team needs clarity or feedback. They have also been a valuable third party to help provide an unbiased resource when my team has other questions about codes or billing practices. I have been appreciative to partner with Patrick and his team as we continue to fine tune our department. 

Patrick and his team have brought forward opportunities for us to better see our monthly performance, all of which we had been working on, but in a very manual and time consuming process. Patrick was able to share information to a diverse group of therapists that not only treat the typical patient, but also those specialty areas of pediatrics, orthopedics, dementia/cognitive care, lymphedema, vestibular and SLP’s. Patrick gave great explanations of the CPT codes and really encouraged the therapist to consider the intent of their treatment that day as a way to guide their CPT choice, rather than the reimbursement as their CPT choice. It was great to have Patrick, as a neutral person, share his perspective and encourage goals and expectations for our department, all of which have been shared by rehab leadership in the past. We have a group of therapists that have years of experience from 20+ to recent grads, and this information was helpful for everyone at all stages in their career.